SOLICITOR INFORMATION

Welcome to the solicitor's section of the Renfield Contact Centre website. This section is information for solicitors representing clients that require use of a contact centre.

If you require information about the Renfield Child Contact Centre, please click on the Centre Information link.

If you are an adult seeking contact or an adult that resides with the child(ren) and want more information about the Contact Centre in regards to the contact, please click on the Parent Information link.

My client requires the use of your contact centre. As their solicitor, what should I do?

To use  the Renfield Centre Child Contact Centre, a request  has to be made using the Placement Request Form, or by telephone (0141 333 9515) or by fax (0141 332 6492).

Although you can telephone or fax your request, the preferred method of contact would be through the Placement Request Form page as you will be guaranteed a quicker response to your request for a place.

Please read the terms & conditions of the use of the Renfield Child Contact Centre before requesting a place.

PLEASE NOTE: A request for a place DOES NOT automatically guarantee a place at the contact centre as all places are subject to availability and completion of the referral process.

I have sent a request for a place on behalf of my client. What happen next?

If they are no places that are available at the child contact centre at the time you make the request, you will be contacted about the situation.

If they are places available, you will be sent referral forms by post or by fax. The referral forms will request your client's contact information and their signature. Once completed, the forms are to be sent back by post or fax to the Renfield Child Contact Centre office.

If you have not received a response to your request within 10 working days, please contact us about the situation. The contact details can be found by clicking on the Contact Us link.

Other Key Information

We are open on Saturday from 10.00am until 2.00pm for contact visits in the centre. For families who wish to use the centre as a handover point only the centre closes at 3.00pm.

The visits in the contact centre last no longer than 2 hours for children who are 2 years old or older. For children under 2 years old, visits of one hour only will  be offered.

The Renfield Child Contact Centre reserve the right to alter or vary visit times.

Adults using the contact centre as a handover point can arrange to drop off and collect children at any time during the opening hours of the contact centre (Saturday 10:00am to 3:00pm).

As of July 2008, the contact centre will be open on a Friday between 16:00pm and 18:00pm in addition to the current opening hours.

The initial set-up cost of using the Renfield Child Contact Centre is £50.00. This cost is divided between the two parties:

  • £30.00 is billed to the adult requesting contact in respect of referral and visit fee.
  • £20.00 is billed to the adult with residence in respect to referral cost.

This will cover an initial block of 8 visit dates. Once this initial block has been completed, an additional block of 8 visit dates can be requested, depending on availability, at a cost of £20.00 which is billed to the adult requesting contact.

Contact visits are arranged for the adult requesting contact and the child/children only. The only exception to this are listed below:

  • If other adults are specifically named in any court order.
  • Where both the adult with residence and the adult seeking contact have agreed to this. The person must be named on the referral form and must be accompanied by a letter of consent from the other party.

The contact centre reserves the right to limit the number of adults present in any contact.